Last updated: 22 October 2026
We want you to love your ORIBIX product. If something isn’t right, here’s how we help.
1. Our 6-month warranty
Every ORIBIX product comes with a warranty against defects in materials and workmanship for 6 months from the date you receive it. This is in line with your rights under section 56 of the Consumer Protection Act, 2008.
If your product has a defect within the warranty period, you may choose to have it repaired, replaced or refunded.
2. What isn’t covered
- Normal wear and tear, including worn brush heads (brush heads are consumables and should be replaced regularly).
- Damage caused by accidents, drops, misuse, or not following the instructions in the manual.
- Products that have been opened, repaired or modified by anyone other than ORIBIX.
- Cosmetic damage that doesn’t affect how the product works.
3. How to make a warranty claim
- Email hi@oribix.co.za with your name, your Takealot or Amazon order number, and a short description, photo or video of the problem.
- We reply within 48 hours and will often solve the problem without you needing to send anything.
- If the product needs to come back, we’ll explain how to return it. For a valid warranty claim, we cover the cost of returning the product to you.
Registering your warranty on our support page is optional, but it makes claims faster.
4. Change-of-mind returns
Products bought on Takealot or Amazon.co.za can be returned for change of mind under that marketplace’s own returns policy. Please start the return directly with the marketplace you bought from. For hygiene reasons, toothbrushes and brush heads that have been used cannot be returned for change of mind.
5. Damaged or missing items on delivery
If your order arrives damaged or with items missing, please contact the marketplace you bought from as soon as possible, and feel free to let us know too at hi@oribix.co.za.
6. Contact
ORIBIX, a brand of BAFRICA Trading (Pty) Ltd · Reg. 2026/459271/07 · Midrand, Gauteng · hi@oribix.co.za